Privacy Policy

Privacy Notice

This is the privacy notice of Diamond Diva Hair Products. In this document, we", "our", or "us" refer to Diamond Diva Hair.

We are company number [company registration number] registered in United Kingdom.

Our registered office is at 6 Warwick Road, KT3 3SH.

Introduction

This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.

We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at

Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

TYPE OF INFORMATION WE COLLECT

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

HOW WE COLLECT INFORMATION

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

HOW WE STORE, SHARE, DISCLOSE AND USE YOUR INFORMATION

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

Information provided on the understanding that it will be shared with a third party

Our website allows you to post information with a view to that information being read, copied, downloaded, or used by other people.

Examples include:

posting a message our forum
tagging an image
clicking on an icon next to another visitor’s message to convey your agreement, disagreement or thanks

In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it.

We do not specifically use this information except to allow it to be displayed or shared.

We do store it, and we reserve a right to use it in the future in any way we decide.

Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time.

Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete personal information that you have posted. You can make a request by contacting us at or on the contact us page.

Complaints regarding content on our website

We attempt to moderate user generated content, but we are not always able to do so as soon as that content is published.

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

Information relating to your method of payment

First option:

We store information about your debit or credit card or other means of payment when you first provide it to us.

We store this payment information [at your request] in order to make repeat purchasing of goods and services easier next time you visit our website.

[We also store it to help us prevent fraud.]

We take the following measures to protect your payment information:

We do not keep all your payment information so as:

to prevent the possibility of our duplicating a transaction without a new instruction from you;

to prevent any other third party from carrying out a transaction without your consent

Access to your payment information is restricted to authorised staff only.

If we ask you questions about your payment information, we only show [partial detail OR the first four OR the last four digits of the debit or credit card number], so that you can identify the means of payment to which we refer.

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it. In which full payment details are not displayed, the last four digits of the card number are shown.

At the point of payment, you are transferred to a secure page on the website of [Paypal/Stripe] or some other reputable payment service provider. That page may be branded to look like a page on our website, but it is not controlled by us.

Sending a message to our support team

When you contact us, whether through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We do not keep any personally identifiable information associated with your message, such as your name or email address.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

Complaints

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner.

It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship.

We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website

Cookies

Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we ask you whether you wish us to use cookies. If you choose not to accept them, we shall not use them for your visit except to record that you have not consented to their use for any other purpose.

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

to track how you use our website

to record whether you have seen specific messages we display on our website

to keep you signed in our site

to record your answers to surveys and questionnaires on our site while you complete them

to record the conversation thread during a live chat with our support team

[We provide more information about the cookies we use in our cookie policy].

Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Facebook & Instagram Custom Re-marketing Terms

Facebook's customer list custom feature enables you to create an audience using your data such as email addresses and phone numbers ("Audience"). When using this feature, or any feature requiring the Facebook Pixel tool, your data is locally hashed on your system before passing to Facebook ("Hashed Data") to be used to create Audiences. Without limiting any agreement between our company and Facebook, by consenting to our use of cookies, or clicking "I accept", passing to Facebook the Data, you agree to the following:
You represent and warrant, without limiting anything in these Terms, that you have given all necessary rights and permissions and a lawful basis to share the Data in compliance with all applicable laws, regulations and industry guidelines.

If you are providing Hashed Data on behalf of an advertiser, you represent and warrant that you have the authority as agent to the advertiser to disclose and use such data on their behalf and will bind the advertiser to these terms.

You represent and warrant that the Hashed Data does not relate to data about any individual who has exercised an option that you have, directly or indirectly, committed to honouring or provided to opt out of having such data used to create targeting audiences on Facebook. To the extent an individual exercises such an opt-out after you have used data relating to them to create an Audience, you will remove them from the Audience.

You instruct Facebook to use the Hashed Data for the matching process. Facebook will not share the Hashed Data with third parties or other advertisers and will delete the Hashed Data promptly after the match process is complete. Facebook will implement processes and procedures to maintain the confidentiality and security of the Hashed Data and the collection of Facebook User IDs that comprise the Audience(s) created from your Hashed Data ("your Audience(s)"), including by maintaining technical and physical safeguards that are designed to (a) protect the security and integrity of data while it is within Facebook's systems and (b) guard against the accidental or unauthorised access, use, alteration or disclosure of data within Facebook's systems. These processes and procedures include the measures listed in Facebook's Data Security Terms (as updated from time to time, for example, to reflect technological developments) which are expressly incorporated into these terms.

Facebook will not give access to or information about the Audience(s) to third parties or other advertisers, use your Audience(s) to append to the information we have about our users or build interest-based profiles, or use your Audience(s) except to provide services to you, unless we have your permission or are required to do so by law.

We acknowledge that Facebook offers tools to provide transparency to people about how Facebook advertising works, to explain why people are shown specific ads and to allow people to control their ads experience. We also acknowledge that Facebook does not disclose to you which individual users comprise your Audience created based on your Hashed Data.

Facebook may modify, suspend or terminate access to, or discontinue the availability of, this feature at any time.

We will not sell or transfer Audiences, or authorise any third party to sell or transfer Audiences. However, advertisers and their service providers, as well as independent parties you have entered into agreements with for licensing marketing information, can share Audiences with each other through tools we make available for that purpose, subject to the restrictions and requirements of those tools, our terms and applicable law.

Data Processing Terms:
To the extent that Hashed Data contains Personal Information which you Process subject to the General Data Protection Regulation (Regulation (EU) 2016/679) (the "GDPR") or you are in Andorra, Azores, Canary Islands, Channel Islands, French Guiana, Guadeloupe, Isle of Man, Madeira, Martinique, Mayotte, Monaco, Réunion, San Marino, Saint Barthélemy, Saint-Martin, Switzerland, United Kingdom sovereign bases in Cyprus (Akrotiri or Dhekelia) or Vatican City, the parties acknowledge and agree that for purposes of creating your Audience(s), as described above, that you are the Controller in respect of such Personal Information, and you instruct Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland ("Facebook Ireland") to Process such Personal Information on your behalf as your Processor pursuant to these terms and Facebook's Data Processing Terms. The Data Processing Terms are expressly incorporated herein by reference and apply between you and Facebook Ireland together with these Customer List Custom Audiences Terms.
In all other cases, the parties acknowledge and agree that for purposes of creating your Audience(s), as described above, that you are the controller in respect of such Personal Information, and you instruct Facebook, Inc., 1 Hacker Way, Menlo Park, CA 94025, US to Process such Personal Information on your behalf as your Processor pursuant to these terms and Facebook's Data Processing Terms. The Data Processing Terms are expressly incorporated herein by reference and apply between you and Facebook, Inc. together with these Custom Audience Terms.
"Personal Information", "Controller", "Processor" and "Processing" in this Section 10 have the meanings set out in the Data Processing Terms.
References to GDPR and its provisions in these terms include the GDPR as amended and incorporated into UK law after the GDPR ceases to apply in the UK.

For US data subjects: The parties acknowledge and agree that the State-specific Terms may apply to the provision and use of this feature and are incorporated into these Customer List Custom Audiences Terms by reference.

These terms and, to the extent applicable, the Data Processing Terms are supplemental to the Commercial Terms and do not replace any other terms applicable to your purchase of advertising inventory from Facebook (including, but not limited to, the Facebook Advertising Policies and Self-serve Ads Terms, which will continue to apply. In the event of any conflict between these terms and the Commercial Terms, these terms will govern with respect to your use of this feature and solely to the extent of the conflict. Facebook reserves the right to monitor or audit your compliance with these terms and to update these terms from time to time.

These terms apply to the creation of Audiences as described above. Website Custom Audiences, Mobile App Custom Audiences and Offline Custom Audiences are subject to the Business Tools Terms. We have updated the Custom Audiences Terms, including changing its name to the Customer List Custom Audiences Terms. For purposes of the Custom Audiences Terms, references in existing terms or agreements to the "your custom audience(s)" will now mean Audience(s).

Third party advertising on our website

Third parties may advertise on our website. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects information about you when their advertisement is displayed on our website.

They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts.

We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.

Credit reference

To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

Data may be processed outside the European Union

Our website is hosted in the United Kingdom.

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other country could be processed outside the European Union.

For example, some of the software our website uses may have been developed in the United States of America or in Australia.

We use the following safeguards with respect to data transferred outside the European Union:

the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.

the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union [Specifically in the United Kingdom].

We comply with a code of conduct approved by a supervisory authority in the European Union [,Specifically in the United Kingdom].

We are certified under an approved certification mechanism as provided for in the GDPR

both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information.

Access to your personal information

At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.

To obtain a copy of any information that is not provided on our website you may send us a request at .

After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at .

This may limit the service we can provide to you.

Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Use of site by children

We do not sell products or provide services for purchase by children, nor do we market to children.

If you are under 18, you may use our website only with consent from a parent or guardian.

We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.

Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.

Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

How you can complain

If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is .

If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

to provide you with the services you have requested;

to comply with other law, including for the period demanded by our tax authorities;

to support a claim or defence in court.

Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us at